360° E-CRM for Your E-Commerce Business
Effectively manage your end to end customer engagement.
Better customer service for your ecommerce business
A CRM designed for all ecommerce businesses. Easily manage, integrate and deliver the best customer experience.
“Customer service as a norm, not an exception”.
Effective Pre-Sales Engagement
Addressing pre-sales questions effectively and instantly could increase sales. Answer questions related to products, stock availability, promotions, shipping to enhance the opportunity of sales.
Post Sales Customer Service
Empower your customer services team. Understand customer behaviour, effectively manage post-sales queries and concerns.
Stay Ahead of the Competition
Use real and relevant data to increase overall efficiency. Get useful insights about customer mindset, decision criteria, product evaluation questions, product availability and fulfilment. Use the knowledge to communicate with both the customers and suppliers for enhanced service.
Personalise Customer Experience
Evaluate behaviour, past orders, customer journey, individual details and offer personalised service.
Collaborative Environment
Whether your business has single or multiple contact points, mountstride lets you conveniently manage everything under a single platform.
Easy Order Management
As an Ecommerce CRM, mountstride lets you easily manage orders received from web-forms, emails and even phone calls.
Customer Segmentation with Intuitive Tagging and Grouping
Segment customers for personalised and focussed mass campaigns and individual interactions. Apply tags to contacts received via newsletter subscription, abandoned carts, website, telephone orders and filter for a quick view.
Ecommerce Platform Integrations
Integrate with ecommerce shopping cart platforms like WooCommerce, Magneto, Shopify, NopCommerce, custom. Integrate end to end entities like web-forms, chatbots, customer registrations, carts, orders, apps and send data directly into mountstride.
Intelligent Reporting
Turn data into knowledge, knowledge into intelligence. Drive smart actions, optimise and grow your business
Free for up to 5 users, no fixed contracts, no credit card required.
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